Orders & Returns

orders & returns

RETURNS

If You Change Your Mind

1 You have a legal right to cancel the contract (subject to certain exceptions set out below) without giving any reason within 14 days of the day after You receive the Goods. This is the “Cancellation Period”.

2 You can cancel by sending Us the cancellation form provided or by letting Us know in any other way by post to Office # 5, Irfan Centre, Second Floor, 34-Civic Centre, Barket Market, Lahore; or over the phone on 042-35941639. You should keep evidence of having given notice of cancellation, such as an e-mail receipt or fax confirmation report.

3 You must return the Goods to Us  (at your own risk and cost) within 14 days of notifying Us that You wish to cancel by returning them  along with the delivery note as proof of purchase or using the paid for services  we will not be responsible for any costs associated with returning the Goods to Us.

4 The Goods must be returned unused with the original packaging.

5 If the nature of the Goods means that you cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if you contact Customer Services we will try to provide You with an estimate of the courier cost.

6 We will ordinarily refund the full purchase price together with the standard delivery charge paid within 14 days of receiving the returned Goods or proof of postage of the same. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some items but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge.

7 You must take care of the products before you return them to us. We may reduce the amount we refund to you if you use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.

8 You do not have the legal right to cancel any Goods which have been personalized to your requirements (for example football shirts featuring Your name).

9 If you simply want to exchange the Goods You have ordered, you can do so within 28 (twenty-eight) days of the day after You receive the Goods.

If Things Go Wrong

10 We warrant that the Goods which we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

11 If You return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price for Goods if we accept that there is a manufacturing defect or other fault in the Goods. This is subject to You returning the Goods to Us within a reasonable period. 

PRICE AND PAYMENT

1 Prices and delivery charges are as published on the Website when We accept Your Order. Prices include VAT and are in pounds sterling. Delivery charges are shown separately. All applicable delivery charges are as stated on the Website or as specified over the telephone at the time You place Your Order.   The delivery charge for the Order is shown on the shopping basket page below Your chosen items. This means that if You order more than one item, there is no delivery charge for the additional items.

2 We may amend prices at any time.  Where there is a difference between a price at the time the Order is made and when we ship Your Order, We will inform You by email or telephone and ask You if You wish to proceed.  If you decline and for any reason payment has already been taken, it will be re-credited to Your credit or debit account.

3 Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.

4 We must receive payment for the Goods in full before they are dispatched.

5 We accept payment via Paypal and most major credit and debit cards including Visa, Mastercard, Maestro and American Express. You must only use a card if You are the named cardholder. By placing 

an Order, You confirm that You are the authorized cardholder. All credit and charge card holders are subject to validation and security checks as well as authorization by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorize payment, We will not accept Your Order and will not be liable for any delay or non-delivery.

6 Your card provider may charge You for using You card. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details.

7 If We do not have sufficient stock of Goods, We will notify You by e-mail or telephone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the date of Your Order. We will not be responsible for any compensation if Goods which You order are not available for any reason.

8 We will validate the names, addresses and other details supplied by You against commercially available records (including Electoral Roll data and credit reference services). We may also use third parties to do this. Information which You provide to Us may be disclosed to a registered credit reference agency which may keep a record of the information. By ordering from Us You agree to such checks. Please refer also to Our Privacy Policy. These measures are taken to protect You, to ensure Your shopping experience with Us is as secure as possible. 

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